Return request window
For a non-quality return, contact us within 15 days of delivery. The return window starts on the date your order is delivered.
For non-quality returns, the customer is responsible for part of the return shipping cost. We will confirm the applicable return instructions and shipping amount with you before authorizing the return.
How to start a return
Email info@baytlyhome.com with your order number, the email used at checkout and a short description of your request. Please wait for our instructions before sending anything back. The return address is provided by customer service after your request.
For a quality or delivery concern, contact us with your order number and photos so our team can assist.
Email info@baytlyhome.com or message us on WhatsApp at +852 62539481.