Refund policy

15-day return request window

For a non-quality return, contact Baytly Life within 15 days after delivery. The return window starts on the date the order is delivered.

How to request a return

Email info@baytlyhome.com with your order number, the email used at checkout and a short description of your request. You may also contact us on WhatsApp at +852 62539481.

Please wait for written instructions before sending a product anywhere. Customer service will provide the return address after reviewing your request.

Non-quality returns

For a non-quality return, the customer is responsible for part of the return shipping cost. Customer service will confirm the applicable amount and instructions before authorizing the return.

Quality, damage or incorrect items

If an item arrives damaged, incorrect or affected by a quality issue, contact us as soon as possible with your order number and clear photos. We will review your request and explain the next step.

Refund processing

After a return is reviewed and approved, customer service will confirm the applicable refund details. Any rights and remedies that cannot be excluded under applicable law remain unaffected.

Questions can be sent to info@baytlyhome.com.