Terms of service

Using this store

These Terms of Service apply to your use of the Baytly Life online store and purchases made through it. By accessing the store or placing an order, you agree to these terms and the policies linked in the store footer.

Product information

We make reasonable efforts to describe and display products accurately. Product dimensions, materials and colors are shown on the applicable product page. Product appearance may vary slightly due to lighting, screens, fabric variation and manufacturing tolerances. Review product information and measure your room and delivery route before ordering.

Orders and payment

Checkout displays the price, available payment methods, shipping option and applicable charges before you submit an order. An order is subject to acceptance and product availability. If we identify a material error in product, price or availability information, we will contact you to resolve it or cancel and refund the affected order.

Shipping and delivery

Our Shipping Policy explains current delivery areas, exclusions, preparation time and estimated transit time. Delivery estimates are not guaranteed dates. You are responsible for providing an accurate physical delivery address and checking that the delivery route is suitable.

Returns and refunds

Our Refund Policy explains how to request a non-quality return within 15 days after delivery and how customer service provides return instructions. Contact us before sending any product back.

Website content and acceptable use

Unless otherwise stated, the store content, brand elements, product copy and photographs are owned by Baytly Life or used with permission. Do not reproduce or commercially use them without permission. Do not misuse the store, interfere with its operation or attempt unauthorized access.

Third-party services

Checkout, payment, hosting, delivery and other store functions may be provided by third parties, including Shopify. Your use of a third-party service may also be subject to that provider’s terms and policies.

Changes and contact

We may update these terms as the store or its services change. The current version will be posted on this page. Questions can be sent to info@baytlyhome.com or WhatsApp +852 62539481.

These terms do not limit consumer rights that cannot legally be excluded or restricted.