How long does expansion take?
Allow 48-72 hours for a compressed sofa to expand fully after setup. Temporary creases or changes in fullness can occur during this period.
What are the current product dimensions?
The four current W5502 listings show product dimensions of 105 x 65 x 26 inches (W x D x H). These are product dimensions, not carton dimensions. Always check the product listing and measure your delivery route before ordering.
Where do you ship?
We ship to the contiguous United States, including the 48 mainland states and the District of Columbia. We do not currently ship to PR, AK, HI, GU, AA, AE or AP, and we do not deliver to PO Boxes.
How long does delivery take?
Orders generally need 1-2 business days for preparation, followed by an estimated 3-5 business days in transit after dispatch. Shipping options and charges appear at checkout.
When can I request a return?
For a non-quality return, contact us within 15 days of delivery. The customer pays part of the return shipping cost. Customer service will provide the current return instructions and return address.
How can I contact support?
Email info@baytlyhome.com or message us on WhatsApp at +852 62539481. Include your order number when asking about an existing order.